We help you see tangible difference in your KPIs eg 20% increase in customer retention and 10-15% increase in operational efficiencies, revenue growth. Create Customers for life!

Consulting Services

  • End User Feedback/ Understand Consumer/Stakeholder Expectations
  • Use Consumer Research (Qualitative and Quantitative)
  • Improve Business KPIs – Primarily focus on customer retention and revenue growth using Customer Experience Management
  • Process Engineering/Re-Engineering: Customer Service; Operations; Metrics and Measure; Identify opportunities for improvement or Create from Scratch Coaching
  • Customer Dynamics and its Role in Business – Use Customer Experience Management as a tool
  • Standout in Competition: Use Customer Journey Mapping as a technique to integrate customer perspective in Product, Marketing, Sales Strategy
  • Customer Centricity: How to build customer centricity within your business

Tools and Techniques

Customer Experience Management Strategies; Customer Experience Maturity Level assessment; Customer Journey Mapping; Consumer Research

Contact

pink guava
Website:           www.pinkguava.org
FB:                      https://www.facebook.com/pinkguavaconsulting/
LinkedIn:          linkedin.com/in/bhardwajrinku
linkedin.com/company/pink-guava-consulting-services
Twitter            @PinkGConsulting
Email               rinku.b@pinkguava.org
contact@pinkguava.org
Contact #        9560002145